Returns policy

Returns | Exchanges | International shipping

Returning Policy:

If you wish to change or cancel your order, you can email us at In the event that your Order has already been dispatched, please return it once received in compliance with our returns policy below;

You have the right to return your items within 14 days from the date of receipt. The return is subject to below terms & conditions:

  • You must inform us at
  • The product must be in new condition and all tags should have not been removed
  • 14 days will start counting from the day that the product has been received
  • Returned items should be sent in their original condition & packaging. If you decide to return an item, send us an email at
  • If any of your products arrive damaged which is very rare, you must contact us within 48 hours of receiving your order
  • In the event of production defect, please contact us within 48 hours of receiving your order
  • Any returns through Sezzle, MUMO reserves the right to deduct additional 10% service fee on top of the initial shipping cost
  • Buyers are responsible for the return shipping postage & any loss im value
  • The refund of the purchased item minus the original shipping cost "The initial shipping cost" will be issued within 5 business days from the date of receiving the returned item. The customer will be notified with the deducted amount before processing
  • MUMO has the right to refuse accepting returned items without original packaging condition
  • After receive the item, it passes through the quality control team, once approved we will begin the refund process


Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns for:
  • Custom orders 
  • Clearance & products on sale 
  • Any product with any sign of use

In the event that the returned product does not meet the above conditions, the item will be returned to the address on the original order and the cost of shipping will be charged to the customer

Please ensure they are in "as new" condition, well packaged in their original packaging.

All sales prior promotions or deals are not eligible for price adjustments.


We do our best to assure products arrive within the quoted time frame. If an unforeseen delay occurs, we will notify you. However, we don't accept order cancellation or compensation for late delivery.

Custom Orders

Custom Orders are made just for you, which is why we don't accept cancellations, exchanges, or returns.

Please note that items on sale & promotions are non-refundable | Final Sale

US & International Shipping 

Duties and customs fee that are assessed by the borders customs will be the customer responsibility 

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