Return policy

Returns

Our policy lasts 14 days from the delivery date. If 14 days have gone by since the delivery date and we haven't received the returned package, unfortunately, we can’t offer you a refund or exchange. In order for us to accept return or exchange requests, we must be informed within ONLY 3 days from the delivery date at support@mumotoronto.com. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of purchases are exempt from being returned. 

Customer will be responsible for paying the shipping costs for returning your item. Initial Shipping costs are non-refundable. If you receive a refund, the initial shipping plus any additional restocking fee will be deducted from your refund. We charge 15% restocking fee. 

Refunds 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Exchanges 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@mumotoronto.com 

Cancelation 

We only accept order cancelation within 24hrs of your purchase date.

 

Non-refundable/ Non-exchangable

  • All sale items are FINAL 
  • Custom orders 
  • Any product with any sign of use
  • Skin Care Products

Additional Information

If any of your order arrives damaged which is very rare, you must contact us within ONLY 48 hours of receiving your order. Any returns through Sezzle, MUMO reserves the right to deduct additional 10% service fee on top of the restocking fee. In the event that the returned product does not meet the above conditions, MUMO has the right to refuse accepting returned items and the item will be returned to the address on the original order and the cost of shipping will be billed to the customer. All sales prior promotions or deals are not eligible for price adjustments

If you are shipping a returned item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Shipping 

We do our best to assure products arrive within the quoted time frame. If an unforeseen delay occurs, we will notify you. However, we don't accept order cancellation or compensation for late delivery. Canada & US orders are shipped from Canada 
80% of European orders are shipped directly from our workshop in Egypt.
 
If the receiver refuses the delivery of the package, he/she won't receive a refund and will be charged for any additional shipping and handling fees to reroute the package to sender.