Shipping policy
Free Shipping
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We offer free standard shipping on orders of $100 & up.
USA Orders
All of our pillows and wall hangings ship qualify under the Canada–US free trade agreement, meaning no US import tariffs apply
Made-to-Order Lead Times
Many of our pieces are handwoven just for you. The lead times below are the time needed to make and prepare your order for dispatch
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Pillows & Small Rugs | Wall Hangings: 2 weeks
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Large Items (e.g., large rugs): 2-4 weeks
Ready-to-Ship Items
We keep a limited selection of wall hangings and pillows in stock.
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Ready-to-Ship items dispatch within 3-4 Business Days
What You’ll See at Checkout
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Each item will have estimated lead time for dispatch at checkout
Delivery Time After Dispatch
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Transit times vary by destination and carrier. You’ll receive a shipping confirmation with tracking once your order ships.
Address Accuracy & Changes
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Please confirm your shipping address at checkout. We’re not responsible for delays or losses due to incorrect addresses.
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If you need to change the address after placing an order, contact us ASAP; additional carrier fees may apply.
Duties, Taxes & Import Fees
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Customers are responsible for any customs duties, VAT/GST, import taxes, or brokerage fees assessed by the destination country.
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Our free shipping (when eligible) covers shipping costs only, not duties or taxes.
- International shipping covers the shipping cost only; duties and taxes (if any) are not included.
Refused Delivery
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If the recipient refuses delivery, no refund will be issued. Customer is responsible for any loss of value
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The customer will be charged any additional shipping and handling fees required to reroute the package back to the sender.
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We don't accept order cancellation or compensation for late delivery.