FAQs

Products and Selection

What styles of designs do you carry?

We offer a wide variety of rugs in all styles, including traditional, contemporary, modern, bohemian, african and more. All our products are designed in house 

Where do you make your products?

All our products are made in EGYPT. Our commitment to fair trade means that we work directly with our artisans and pay them a fair wage for their work. By doing so, we are helping to provide them with the resources they need to improve their living standards, and provide for their families.

What sizes of rugs do you have available?

We carry a large selection of rugs in various sizes to fit any room, from small throw rugs to large area rugs. We also offer custom size orders

Do you have pillows in different shapes and sizes?

Yes, we carry throw pillows, lumbar pillows, extra long lumbar pillows & square pillows. We accept custom orders

What materials are your products made from? Our products are made using only natural materials "Natural wool & Egyptian cotton"

 

Shipping and Returns

Where do you ship your orders from?

North America orders are shipped from Canada & the rest of the world are shipped direct from our workshop in Egypt via DHL express. 

Do you offer free shipping?

Yes, we offer free shipping on all orders over $100

Do you accept order cancellation?

We accept order cancellation within ONLY 24hrs. 

What is your return policy, do you accept returns?

Yes we do accept returns within 14 days and they are subject to terms and conditions. You can review our full policy for more details.